January 23, 2024
A framework for making workflow automation improvements part of your 2024 plan.
September 5, 2023
Quantitative Interviews are a Must
Want to know how to eliminate innovation errors? It starts with quantitative questioning!
July 26, 2023
It’s Fun to Play with the T-C-O-P!
Printers! There’s a thing you should know! I said, Printers! To keep track of your dough! You can make more, and I’m sure you will do
what you need to increase revenue! (sung to YMCA!)
June 13, 2023
We All Live in a Maintenance World
Every print shop, regardless of the technologies used, should have a maintenance strategy. For many, self-maintenance is an attractive approach. Successful self-maintenance should consider more than just the cost of a full-service contract, however. Here are some considerations so you can make the best decisions!
May 23, 2023
Data, Data, Everywhere! But…
Every business has data. CCM specialists, print specialists, and multi-channel producers have data coming out of their ears. There is customer data, job data, inventory data, machine data, color data, financial data. Oh my! All the data impacts your ability to produce the work. Get control of the data to improve processes, become more efficient, and drive more profit!
March 14, 2023
Don’t let good business go bad
This episode of the “things to do better” series looks at the joys of customer onboarding and maintenance and why it’s so hard to get development estimates.
February 21, 2023
Everyday Voice-of-Customer: How to Capture Insights from Every Customer Interaction
Whether you sell print services, printing presses, or support those industries, your sales and service representatives probably make hundreds of calls annually. You can multiply the value of those calls by applying simple, “Everyday VOC” techniques.
December 21, 2022
Three transition trends for 2023
Did your business change over the last couple of years? What have you done to cope? Did you hire new people, add automation to workflows, buy a company, sell a pieces of business, or find new ways to navigate supply chain issues? If any of these items look familiar, you are on the same ride as most of your peers. Let’s find the learnings to get ready for 2023.
November 29, 2022
Begin With Customers’ Job to be Done
Leading with the customers job to be done is a powerful concept, but not every business is developing their products this way. Spend more time thinking about the customers outcomes and less time about their product attributes.
October 11, 2022
Avoid the Faster Horse Fallacy
Selling B2B versus B2C is different, obviously. Customers may not be able to articulate their needs, businesses however, can. When working in B2C, Dan Adams advises think of outcomes instead of solutions in Chapter 17 of his Growth and Innovation series.
October 4, 2022
Strategic Concentration and Improving Your Competitive Position
In the last chapter, Dan Adams talked about market segments. Today, Dan discusses concentrating your strategic planning on areas of interest that also better your competitive position using the AMWS method.
September 28, 2022
What Support Should You Expect When You DIY Inkjet?
In the last episode, we recommended that before you begin a DIY inkjet project, a best practice is to define your needs and establish your expertise levels concerning the elements
September 27, 2022
How to Segment Customers to Drive Innovation
Market segmentation varies by purpose. Is your purpose #innovation?
August 16, 2022
Putting B2B Advantages to Work – Video
Dan Adams tells us how to put those advantages to work and introduces the B2B index. How does your business measure up?
August 3, 2022
Any Idea What’s in YOUR Business Continuity Wallet?
Who is accountable for your Business Continuity Plan today? When was the last time it was carefully reviewed and tested? What is your confidence level?
August 2, 2022
Growth Innovation Series: Understanding B2B Advantages
Dan Adams decodes 5 advantages that B2B businesses have over B2C businesses in understanding and serving their customers.
Filter Knowledge Base Posts
Inkjet Tools
Device Finder
Device Finder consolidates inkjet device specifications from OEMs around the world into a single, searchable database.
Launch Device Finder
Paper Finder
Paper Finder consolidates inkjet paper specifications from mills around the world into a single, searchable database.
Launch Paper Finder
Workflow & Software Finder
Search by category to find the tools & software that drive inkjet productivity.
Launch Workflow & Software Finder
Finishing Finder
Search by category to find the finishing systems that drives inkjet productivity.
Launch Finishing Finder