Elizabeth Gooding caught up with Ed Jansen, VP Marketing with Canon Solutions America to talk about different approaches to ink estimating and making sure the right tools get into the right hands. Inkjet Insight recently completed research on the customer practices and perceptions around ink estimating and it’s clear that many customers are struggling to find a solution that is easy for front-line sales and customer service people to use. CSA was seeing the same issues and recently released their latest ink estimating solution called VIEW.
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