We caught up with Eric Hawkinson and Francis McMahon of Canon Solutions America at thINK Ahead 2019 to talk about what it means to invest in the industry. At CSA, that investment takes many forms from the expected R&D and technology investments to support for the thINK Forum and commitments to developing and leveraging customer advisory councils. It’s a wide-ranging conversation about using customer interaction and feedback to direct CSA’s industry leading R&D funding to the initiatives that matter most to customers.
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